Privacy Policy
SuperfectCraft is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Important Notice
Please read this Privacy Policy carefully before using our website or engaging with our services. By accessing our website or submitting any inquiry, you acknowledge that you have read and understood this policy. If you do not agree with the terms described herein, please discontinue use of our website and services.
Who We Are
SuperfectCraft ("we," "us," or "our") is a commercial mat manufacturer and OEM/ODM service provider headquartered in Dongguan, Guangdong Province, China. We operate this website to provide information about our products and services and to facilitate business inquiries from brand owners, importers, distributors, and procurement managers worldwide.
For the purposes of this Privacy Policy, SuperfectCraft acts as the data controller in respect of personal information collected through this website and our direct business communications.
Registered Business Address
No. 131, Yunhe West 1st Road,Beiyu Community, Guancheng Street,
Dongguan City, Guangdong Province,
China
Information We Collect
We collect information in the following ways when you interact with our website or contact us directly:
2.1 Information You Provide Directly
When you contact us via email, WhatsApp, our website contact form, or any other communication channel, we may collect:
- Full name and job title
- Business name and company details
- Email address and phone number (including WhatsApp)
- Shipping and billing address
- Product inquiry details, specifications, artwork files, and custom requirements
- Any other information you voluntarily provide in correspondence
2.2 Information Collected Automatically
When you visit our website, certain technical data may be collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website URLs and search terms
- Device identifiers and session data
2.3 Business Transaction Information
For clients who proceed to place orders or enter into business agreements with us, we may additionally collect purchase order details, payment and invoicing information, import/export documentation, and logistics and shipping information as required to fulfill our contractual obligations.
How We Use Your Information
We use the information we collect solely for legitimate business purposes, including but not limited to:
Responding to Inquiries
Processing and responding to product inquiries, quote requests, and sample orders.
Order Fulfillment
Managing production orders, sample production, quality inspection, and shipment coordination.
Legal & Compliance
Maintaining business records, fulfilling tax and customs obligations, and complying with applicable laws.
Service Improvement
Analyzing website usage patterns to improve our online presence and user experience.
Business Communication
Sending order updates, design confirmations, production status, and relevant product information.
Fraud Prevention
Detecting and preventing fraudulent transactions, unauthorized access, and other illegal activities.
Marketing Communications: We do not send unsolicited marketing emails. If you have expressed interest in our products, we may occasionally send relevant product updates or new capability announcements. You may opt out at any time by contacting us directly.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure transmission of data using SSL/TLS encryption on our website
- Restricting access to personal information to authorized personnel only, on a need-to-know basis
- Maintaining physical and electronic safeguards for our internal systems and records
- Treating all client artwork, design files, and proprietary specifications as strictly confidential business information
Please note: While we take all reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your own information when communicating online.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
| Data Type | Retention Period | Reason |
|---|---|---|
| Business inquiry records | 3 years | Business relationship management |
| Order & transaction records | 7 years | Legal and tax compliance requirements |
| Design files & artwork | Duration of business relationship | Reorder facilitation and IP protection |
| Website analytics data | 26 months | Website improvement and performance analysis |
When your information is no longer required, we will securely delete or anonymize it in accordance with our internal data management procedures.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. We respect these rights and will respond to valid requests in a timely manner. These rights may include:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information, subject to legal retention obligations.
Right to Object
Object to the processing of your personal information for certain purposes.
Right to Portability
Receive your personal data in a structured, machine-readable format where applicable.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on your consent.
To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
International Data Transfers
SuperfectCraft is based in the People's Republic of China. If you are accessing our website or contacting us from outside China, please be aware that your information may be transferred to, stored, and processed in China where our servers and central database are operated.
By submitting your information to us, you consent to this transfer. We will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Where required by applicable law, we will implement appropriate safeguards for such cross-border data transfers.
For clients in the European Economic Area (EEA) or the United Kingdom, we acknowledge our obligations under the General Data Protection Regulation (GDPR) and the UK GDPR respectively, and we will process your personal data in accordance with those requirements.
Children's Privacy
Our website and services are directed exclusively at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete such information from our records.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes have been posted constitutes your acceptance of the revised policy.
© 2025 SuperfectCraft. All rights reserved. This Privacy Policy was last reviewed and updated on January 1, 2025.
Dongguan, Guangdong Province, China